Terms and Conditions
Company Terms and Conditions
HANDMADE ITEMS PURCHASED:
When you place an order on our website for a handmade product you are accepting our Terms & Conditions of Sale.
ORDERED WITH US
When you place an order, we will need your name, address and e-mail address. We only accept payment through Paypal, but you do not need an account to purchase.
When your request has been processed, we’ll notify you of receipt of your order and you’ll be able to check if all the details are correct. When your order is ready and has been posted we will let you know via email.
It’s useful to have a contact telephone number so that we can quickly reach you if we need to discuss your order. Some couriers also require customer’s telephone numbers.
STOCK AND DELIVERY
We will do all that we can to ensure your orders are dispatched as quickly as possible. All orders are sent via First Class Royal Mail recorded delivery.
All products are made to order and we ask that you allow three to four workdays to make your product(s). If you need something by a given date on short notice, please contact us via email or telephone and we will do our best to help you.
Unfortunately, we cannot fulfil any obligations if the product you ordered becomes out of stock, if a crafter is unable to fulfil their order due to circumstances beyond reasonable control, if we are unable to obtain authorisation for your payment, or if we identify a pricing or product description error.
If you are ordering from outside the UK please note that customers are responsible for any customs, import charges/duties that may be incurred and must comply with any local regulations. Any tax and duty costs payable outside of the UK are the full responsibility of the customer.
PRODUCT PRICING AND DESCRIPTIONS
All prices published are set in pounds sterling. Each product purchased is sold subject to its Product Description, but please do remember that handmade craft is not mass-produced and therefore slight variables in design and colour are always possible.
CANCELLATION AND REFUNDS
Once the crafter has started making the commissioned piece, it is unlikely that a cancellation or refund will be possible. If your order has already been dispatched, no refund will be available.
If your item is faulty, you must provide photographic evidence via email before a refund will be issued. If you are returning a product because it is faulty, a full refund will be applied excluding the cost of postage.
If you return goods to us, please use an insured method of despatch and obtain proof of posting. We can’t accept liability for returned goods being lost or damaged in transit.
PROVISIONAL BOOKINGS FOR WEDDINGS, VOW RENEWS AND NAMING CEREMONIES:
A provisional booking will hold your date for 7 days, after which a deposit is required in order to secure your date. If a deposit isn’t received, then the date will be released and be available for other couples to book.
A firm booking will be made upon payment of a deposit of 25% of the agreed fee. At this point, we will not book any other events on the day of your ceremony.
PAYMENT OF BALANCE:
The full balance will be required one month before the ceremony. If a ceremony is booked less than one month in advance, then payment will be required in full at the point of booking.
IMAGES AND TESTIMONIALS:
We may ask you for permission to use photos from your ceremony, either that we have taken or that you have let us have access to, to use for the sole purpose of promoting our services to other couples, either on our website or via social media. We may also ask you to provide a short written testimonial. You are in no way obligated to provide either.
All the information that you give us is treated as confidential and we will not disclose any of it to any third party without your express permission. The content of your ceremony will be kept confidential, with the exception of any third parties we may include in creating your ceremony.
CHANGES AND CANCELLATIONS:
Changes to booking dates and times must be notified in writing or by email and will be accommodated whenever possible but cannot be guaranteed.
If you decide to cancel your booking with us within 14 days of paying the deposit then it will be refunded in full. After this time the deposit cannot be returned. Cancellations close to the ceremony date will result in charges as follows:
- any travel and accommodation cost already incurred by the celebrant plus –
- Within 3 months of the ceremony – 60% of Celebrant’s fee.
- Within 2 months of the ceremony – 80% of Celebrant’s fee.
- Within 1 month of the ceremony – 100% of Celebrant’s fee.
If, for whatever reason, I am unable to perform your ceremony, I will do my best to find a suitable replacement celebrant for your ceremony. If I cancel and am unable to find a replacement, you will receive a full refund.
GOVERNING LAW AND JURISDICTION:
These terms shall be governed by and construed in accordance with the laws of England and any dispute shall be subject to the non-exclusive jurisdiction of the English courts.
For ceremonies that are recognised by law in England and Wales, you must fulfil the legal requirements at a Registry Office. Some variations apply in Scotland, please contact us for details.
INSURANCE AND PROFESSIONAL AFFILIATION:
I am a member of the Association of Independent Celebrants and have £5 Million Public Liability Insurance and £1 Million Professional Indemnity Insurance. Certificates available on request.
Sussex and Surrey Celebrant takes all complaints and concerns about all professional misconduct very seriously.
The following outlines the process for filing a complaint against Sussex and Surrey Celebrant.
MAKING A COMPLAINT:
A complaint must be received by Sussex and Surrey Celebrant in writing or email within 14 days of the alleged incident. It should be posted for the attention of Sussex and Surrey Celebrant, 206 Warren, Road, Brighton, BN2 6DD. We will investigate the complaint immediately and you will be given a full and prompt reply. The complaint should include the full names of any persons, as well as the time, place, date(s) and details of the alleged event(s). All complaints should be registered with
Sussex and Surrey Celebrant will investigate within one month of the event. To maintain confidentiality, Sussex and Surrey Celebrant asks that any complaints be sent by registered mail or e-mail, by the Complainant. Sussex and Surrey Celebrant will not process any anonymous complaints.
RECEIVING THE COMPLAINT:
Once a complaint is filed with Sussex and Surrey Celebrant the complainant will receive an acknowledgement in writing within 14-days of the complaint being made. If the complaint is about a member of the team, then Sussex and Surrey Celebrant will give that team member a further 14-days to respond.
INVESTIGATING A COMPLAINT:
The investigation process may take an underdetermined amount of time, but no more than 150 days. The Principle will investigate the complaint and following the investigation, a report is prepared. The Principle will make their formal response or decision within 150 days of receiving the complaint.
If the decision is in favour of the complainant, then any of the following may happen.
- All efforts will be taken to resolve the complaint amicably and swiftly
- Instructions will be given to take other appropriate or formal action as required
If the decision is in favour of Sussex and Surrey Celebrant or a member of the team, then any of the following may happen.
- The complainant will receive formal notice that no further action will be taken
The complainant and any relevant members of the team will receive a written copy of the decision.
APPEALING THE DECISION:
If the complainant is not satisfied with the decision, then they must take further action and discuss their case with the relevant professional body.
This policy will be reviewed every 12 months by the Sussex and Surrey Celebrant Team
WEBSITE TERMS AND CONDITIONS
To view the Sussex and Surrey Celebrant Data Protection Policy please click here.
We may collect Personal Data about you from a number of sources, including the following:
- From you when you agree to take a service or product from us, in which case this may include your name, address, telephone number and date of birth, how you will pay and any other relevant details/information you provide to us.
- We retain this information in our electronic database for five years after the most recent event we host for you, and for seven years in our financial records (due to statutory requirements). Where we have not hosted a course/event for you, we will retain the details relating to your initial enquiries of services for no more than two years.
USING YOUR PERSONAL INFORMATION:
Personal Data about our customers is an important part of our business and we shall only use your Personal Data for the following purposes and shall not keep such Personal Data longer than is necessary to fulfil these purposes:
- To help us to identify you when you contact us.
- To help us to administer and to contact you about improved administration of any accounts, services and products we have provided before, do provide now or will or may provide in the future.
- To allow us to contact you in any way (including mail, email, telephone, visit, text or multimedia messages) about products and services offered by us.
- We may monitor and record communications with you (including phone conversations and emails) for quality assurance and compliance.
We have strict security measures to protect Personal Data.
- We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts the information you input.
- We reveal only the last five digits of your credit card numbers when confirming an order. Of course, we transmit the entire credit card number to the appropriate credit card company during order processing.
- We maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of personally identifiable customer information. Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you.
To view the Sussex and Surrey Celebrant Data Protection Policy please click here.
- If you communicate with us using the Internet, we may occasionally email you about our services and products. When you first give us Personal Data through the Website, we will normally give you the opportunity to say whether you would prefer us not to contact you by email. You can also always send us an email (at the address set out below) at any time if you change your mind.
- Please remember that communications over the Internet, such as emails and webmail (messages sent through a website), may not be secure unless they have been encrypted. Your communications may go through a number of countries before they are delivered – this is the nature of the Internet. The Sussex and Surrey Celebrant website is secure as we use HyperText Transfer Protocol Secure (HTTPS). We cannot accept responsibility for any unauthorised access or loss of Personal Data that is beyond our control.
- We may use ‘cookies’ to monitor how people use our site. This helps us to understand how our customers and potential customers use our website so we can develop and improve the design, layout and function of the sites. A cookie is a piece of information that is stored on your computer’s hard drive through your browser, to recognise your browser and which records how you have used a website. This means that when you go back to that website, it can give you tailored options based on the information it has stored about your last visit. You can normally alter the settings of your browser to prevent it from accepting cookies.
WHAT ARE COOKIES?
- A cookie is a small text file, usually made up of letters and numbers, downloaded to your computer when you access websites. Its function is to record information such as the site you’re visiting, the duration of your visit, etc. You can read more about cookies here.
HHOW DO WE US TEH COOKIES?
- By using this website you are agreeing to our using cookies. If you’re still confused about cookies and their use, this article may help your understanding or enable you to disallow certain third-party use click here. Similarly, Google has a very helpful video on Cookies in their own policies section that’s very informative. You can also download an opt-out tool from Google here.
The Help menu on the menu bar of most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie and how to disable cookies altogether. Additionally, you can disable or delete similar data used by browser add-ons, such as Flash cookies, by changing the add-ons settings or visiting the website of its manufacturer. If you still have concerns or questions, please contact us and we will do our best to help.
- The Website may include third-party advertising and links to other websites. We do not provide any personally identifiable customer Personal Data to these advertisers or third-party websites.
- We exclude all liability for loss that you may incur when using these third party websites.
- We aim to keep the Personal Data we hold about you accurate and up to date. If you tell us that we are holding any inaccurate Personal Data about you, we will delete it or correct it promptly. Please write to us at the address above to update your Personal Data.
- You have the right to request a copy of some or all the information that we hold about you at any time.
- You can check, amend or ask us to remove information that we hold about you by writing to us at the address shown above.